Support & Maintenance are designed and built to provide the strongest mechanisms available to keep your business secure. This service is intended to help customers prevent problems, diagnose and fix system failures.
We offer three methods to meet your maintenance needs and give you the peace of mind that our security solution will always be performing to the highest level.
Tele-Support
On-site Support
Maintenance
Support Offerings
Committed to providing outstanding support with an experienced team of expert engineers.
Support offerings
Standard service - TSM 8 x 5 x 4
Enhanced service - 24 x 7 x 4
Term
1 year, Renewable
1 year, Renewable
Houses of Coverage
8 x 5 x 4 regional business hours only
24 x 7 x 4 regional time
Target 1st Response onsite support
4 Business hours upon request
If receiving request later than 03:00pm working day, service will be delayed to support by next business day
4 Business hours upon request
This service applied for the whole year without any restriction
Maintenance
quartly do onsite maintance (checking equipment status, ensure functionallity and uninterrupted operation)
quartly do onsite maintance (checking equipment status, ensure functionallity and uninterrupted operation)
Renew & Warranty
Hardware Replacement
Training & Transformation
Consulting
Deployment & Installation
